Frequently Asked Questions
Everything you need to know about your Vesco Cycles purchase and maintenance.
How are Vesco cycles delivered and will I need to assemble it?
All Vesco cycles are shipped 85% assembled in a secure box. You will only need to install the pedals, handlebars, and front wheel. A toolkit and an easy-to-follow instruction manual are included with every order.
What is the warranty period on your bicycle frames?
We take pride in our engineering. All Vesco frames come with a lifetime warranty against manufacturing defects, while components like tires, chains, and brake pads are covered under a standard 6-month limited warranty.
Do you offer free shipping on international orders?
We offer free standard shipping on all domestic orders over $500. For international shipping, rates are calculated at checkout based on your location and the weight of the specific model selected.
What is your return policy if the bike doesn't fit me?
We offer a 14-day 'No Questions Asked' return policy. If the cycle is in its original condition and packaging, you can return it for a full refund. Please refer to our sizing guide before purchasing to ensure the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer interest-free financing options through Affirm for qualifying purchases.
How do I maintain my Vesco cycle for peak performance?
We recommend a basic safety check every 30 days, including tire pressure checks and chain lubrication. For heavy riders, a professional tune-up every 6 months is suggested to ensure gear precision and brake safety.